What's your refund policy?

If you ask us for a refund of money you've paid, we send it back to your original payment method on the first request — we don't ask for a reason, and we don't withhold it because a campaign has already started or finished.

Two things happen automatically when you do: your account is closed to further spending (adding funds and placing new orders are both disabled, permanently, unless we agree otherwise in writing), and any remaining unused Balance can be requested separately under clause 3 of our Refund Policy. That is a different thing from this one: asking for unused Balance back on its own leaves your account unaffected. Only a refund under clause 2 — money back after a service has been delivered — disables future funding and orders. Separately, if a campaign can't be delivered for a technical reason, it's fully refunded with no effect on your account.